Terms & Conditions
Last Updated: 18/10/2026
Welcome to Zero Chill Co.
By using this website or purchasing from us, you agree to the following terms. We keep it simple - respect our work, follow the rules, and we'll do the same for you.
Orders
All our items are made to order - printed and packed after payment is received. Once your order is confirmed, we start production right away. Please double-check your size, design, and details before submitting - changes can't always be made after processing.
Payments
Payments are handled safely through PayPal.me/Zerochillco.
We don't store or see your full payment details - PayPal handles all transactions securely under its own terms.
Orders are only processed once payment is received in full.
Shipping
We currently ship within the UK only.
For full details, processing times, and delivery information, please refer to our Shipping Policy.
Returns & Refunds
We accept returns only for damaged or incorrect items.
Full details are available in our Returns & Refund Policy.
Because everything is made to order, we can't offer exchanges or refunds for sizing or reference reasons once production begins.
Use of Our Designs
All product images, artwork, logos, and designs are the property of Zero Chill Co.
You can't copy, sell, or reuse any part of our content without written permission - we worked hard for it.
Customer Conduct
We aim to keep every interaction respectful and professional. Abusive or threatening messages will not be tolerated and may result in cancelled orders or blocked communication.
Legal Stuff
These terms are governed by UK law. If a dispute arises, we'll do our best to resolve it directly first - because chill is limited, but fairness isn't.